Scott and Jordan have been extremely valuable in helping me with maintenance issues I was experiencing with my 2003 Ultra. I had some complex issues with the transmission and case oil back pressure. These problems were transmitted effectively to the mechanic which in turn was able to correctly diagnose and repair each system properly. Thank you both for your patience, knowledge and willingness to assist in determining the corrective actions needed to ensure my HD is safe and running properly. (Employee: Jordan M, Scott Sampson)